Empowering Business Growth through Customer-Centric Solutions

We help clients to understand their customers, solve problems, and grow their businesses.

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Customer-centricity is not limited to a job function. It is a business attitude.

Customer-centricity goes beyond individual roles; it embodies your entire company's mindset and approach to business.

Customer-centricity goes beyond individual roles; it embodies your entire company's mindset and approach to business.

The benefits of customer-centricity cannot be overstated. It is a game changer for all functions.

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Customer Touchpoints

Sales, marketing, customer service, and technical service are all vital functions for the customer relationship. It is vital that they have a firm grasp of what is valuable for their customers. Touchpoints that are not customer-centric trigger a ripple effect throughout the entire company.

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Management

Guiding an organization without an external reference is difficult. Companies that use the customer as that reference point are more successful. Customer focused management can resolve issues and avoid mistakes much better than an internally focused organization.

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Support Functions

A famous quote: "If you are not directly supporting a customer, you are supporting someone who is". Support functions like IT, HR, Procurement, and others are not less important. In fact, these functions are often the source of a company's competitive advantage.

Customer-centric companies perform better

Customer-centric companies tend to reduce costs by eliminating non-value activities, while increasing sales, and protecting margins.

60%

Customer-centric companies are more profitable
(Deloitte)

26%

Customer-centric companies have a higher CLTV
(Forrester)

10%-20%

Customer-centric companies reduce costs
(McKinsey)

50%

B2B buyers are more likely to do business with customer-centric suppliers.

Our approach helps you resolve problems by focusing on the customer

Most companies solve issues by looking internally. However, we have found that focusing on the customer provides clear solutions. Whether resolving conflicts, answering strategic questions, or achieving goals, the customer leads to the best outcomes. This approach aligns activities with your value chain, resulting in growth, reduced costs, and increased profits.

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"Start with the customer and work backwards"

This is a quote from Jeff Bezos, Steve Jobs, and many others. It is not a cliché, it is a real method of improving your business. We can help you with it.

Our clients depend on us in three areas

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Revenue Growth

By focusing on what the customer is trying to achieve, businesses can identify new opportunities, increase repeat business, and improve win rates.
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Technology Implementation

Driving customer centric technological innovation businesses improve efficiency, achieve better overall performance, lower costs, and grow faster.
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Business Improvement

A customer-centric approach to business improvement fosters innovation, drives revenue growth, and focuses improvement on what really matters.

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for more information.

We would be very happy to explore how the UGF can help your business.

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